How global is the business Of retail
Published by:CBRE Global Retail Report

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VPI delivers a boost to margins
Published by:McKinsey

Retail earnings are feeling the squeeze. The Internet, industry consolidation, and changing demographics are all applying pressure to top and bottom lines. Yet, Vendor Performance Improvement (VPI) remains little used.

VPI is a rich process that enhances retail margins by deepening buyers’ knowledge of their category’s economics. It embraces vendors as partners in the systematic assessment of vendors’ capabilities – existing and potential – and retailers opportunities to improve in category management, buying and logistics.

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Retail Best Practices
Published by:Mueller Foundation

As the retail evolves in our country – price is the most used ammunition. But the point is can everybody be a Big Box retailer? Does everybody need to go for value pricing because the big daddy is doing that. About time we looked at other differentiator – the discerning customer looks for much more than value proposition. This study is in-depth and is as true of India as any other country now.

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Up Close & Personal
Published by:Accenture

Stores remain the hub of retail industry’s value proposition – A place where customers can see, feel and touch what’s for sale. Leading retailers have an exceptionally clear understanding of the needs and expectaions of their customers. And they use that information to create a totally customer-centric store environment. However, most retailers continue to annoy their consumers by under whelming shopping experiences over and over again. Paper deals with the insights that, if translated in action,would lead to customer delight and loyalty.

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Act now, customers are limited
Published by:Accenture

Experts say that when you are stuck for a conversation topic, choose weather – after all everyone has an opinion on it. Accenture research has discovered another popular topic: irritating retail experiences. Unfortunately the commonness of these experiences suggests that most retailer substantially need to improve their service standards.

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